LEADERSHIP: Head Office IT Division
June 21, 2011 
A 15,000 employee conglomerate with businesses in Forestry & Forest Products, Transportation, Shipbuilding & Industrial Marine, Retail, Industrial Equipment, Construction Services & Building Materials, and Consumer Products. The Opportunity: Coaching. Create a coaching culture where improvement is an expected part of every conversation. The Goal: To accelerate the use of best ...
LEADERSHIP: Head Office HR Division
A 15,000 employee conglomerate with businesses in Forestry & Forest Products, Transportation, Shipbuilding & Industrial Marine, Retail, Industrial Equipment, Construction Services & Building Materials, and Consumer Products. The Opportunity: Leadership. To provide their divisions’ with a consistent message on the company’s management system, the role of leadership, and training in the ...
SALES: Media/News Publication
The Opportunity: Sales. To change the sales force’s focus from selling advertising, to providing customers with multi product marketing solutions. The goals: increase the average sale size, increase the number of multi product sales, the number of new accounts, and number of reactivated customer accounts. The Goal: As consumer buying habits ...
SERVICE: Public Service
The Opportunity: Service. Improved service delivery at every customer interaction. The Goal: Decrease the number of customer complaints and improve overall customer satisfaction. Above The Line’s Solution: Customize, update and deliver a training seminar on service, which is a required course for career advancement.
LEADERSHIP: Industrial Sales & Service
The Opportunity: Leadership. Support company leaders to create a World Class industrial sales & service organization. Skill managers to lead & support their people through ongoing change brought on by M&A activity and the introduction of a new organization wide technology system. The Goal: Accelerate the rate of adoption of new ...
COMMUNICATION: Food and Beverage Production
The Opportunity: Communication. Increase the frequency and effectiveness of communication coming from the executive boardroom to the shop floor, and back. The Goals: To achieve better overall decision making in the organization and to increase the levels of mutual trust and understanding; where employees focus on improvement vs justification and managers ...
