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LEADERSHIP: Head Office IT Division
A 15,000 employee conglomerate with businesses in Forestry & Forest Products, Transportation, Shipbuilding & Industrial Marine, Retail, Industrial Equipment, Construction Services & Building Materials, and Consumer Products. The Opportunity: Coaching. Create a coaching culture where improvement is an expected part of every conversation. The Goal: To accelerate the use of best practices identified for improving divisional KPIs. Above The Line’s Solution: Working with the Division VP, Director of HR and senior management group, Above The Line delivered the program to support the division achieve specific KPIs on their Scorecard. In addition to linking coaching to operational KPIs, a coaching KPI was ...
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LEADERSHIP: Head Office HR Division
A 15,000 employee conglomerate with businesses in Forestry & Forest Products, Transportation, Shipbuilding & Industrial Marine, Retail, Industrial Equipment, Construction Services & Building Materials, and Consumer Products. The Opportunity: Leadership. To provide their divisions’ with a consistent message on the company’s management system, the role of leadership, and training in the required leadership competencies & skills needed for success. The Goal: The companies in the conglomerate all had separate and unique approaches to developing their leaders. With a new emphasis on the retention of key talent and providing a clear succession path, it was important to provide an overarching leadership development and ...
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SALES: Media/News Publication
The Opportunity: Sales. To change the sales force’s focus from selling advertising, to providing customers with multi product marketing solutions. The goals: increase the average sale size, increase the number of multi product sales, the number of new accounts, and number of reactivated customer accounts. The Goal: As consumer buying habits change, traditional advertising habits also change. These changes caused our client to develop new products to help their advertisers get even closer to their customers. It became essential for the sales force to stop selling ads and start consultative selling; this meant becoming skilled in how to help customers put ...
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SERVICE: Public Service
The Opportunity: Service. Improved service delivery at every customer interaction. The Goal: Decrease the number of customer complaints and improve overall customer satisfaction. Above The Line’s Solution: Customize, update and deliver a training seminar on service, which is a required course for career advancement.
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LEADERSHIP: Industrial Sales & Service
The Opportunity: Leadership. Support company leaders to create a World Class industrial sales & service organization. Skill managers to lead & support their people through ongoing change brought on by M&A activity and the introduction of a new organization wide technology system. The Goal: Accelerate the rate of adoption of new behaviours, required to grow both revenue and margins. Above The Line’s Solution: Facilitate scheduled conversations with the CEO and senior leadership team to ensure that management training and support is tightly connected to the company’s Scorecard, KPIs, Performance Management process and ongoing employee training & development. We began by building ...
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COMMUNICATION: Food and Beverage Production
The Opportunity: Communication. Increase the frequency and effectiveness of communication coming from the executive boardroom to the shop floor, and back. The Goals: To achieve better overall decision making in the organization and to increase the levels of mutual trust and understanding; where employees focus on improvement vs justification and managers focus on metrics and outcomes vs personalities and judgments. Above The Line’s Solution: Consult with the company’s CEO, VP Operations, VP of Communication and Director of HR to support them in institutionalizing a new management system. This included feedback on the structure of communication (who/when), the content of communication (what is ...
