This eye-opening one day seminar teaches leaders the vital people-skills and insights that help them become better persuaders, better problem-solvers, better coaches and better team builders. By learning the “why” of others’ behaviors, the supervisor or manager can more easily relate to and readily support their individual employees.

What You’ll Learn

Understanding Personalities

• What is personality? Personality vs behavioral habits. Personality vs values and beliefs.
• The benefits and liabilities of the personality-focus
• Understanding the directness and outspokenness continuum
• The personality type grid
• The four personality types
• Understanding your personality type and its impact on your leadership

Being Effective with each personality type

C.U.P. approach to Understanding Others. Plotting team members on the map. Build the script – skill-building exercise.

• Relating to the Relater
• Getting through to the Ruler
• Connecting with the Promoter
• Communication with the Anaylzer

Dealing with Difficult People

Case study examples to practice and build understanding.

• The Ruler Under Pressure – Control Seeking
• The Promoter Under Pressure – Attention Seeking
• The Relator Under Pressure – Harmony Seeking
• The Analyzer Under Pressure – Perfection Seeking

Who Should Attend

Anyone in a leadership position who wants to know why people act the way they do.  Leaders who want to know how to get through to and connect with all people, not just those most like them.  This course is for leaders who want to understand themselves and their own preferences and tendencies; and how their personality preferences impact overall leadership effectiveness.