As a supervisor or manager you are responsible for establishing the kind of climate that encourages open and honest communication on issues important to the individuals on your team. As a supervisor you have the challenge of managing conflict within the team, in addition to managing conflict that may arise between you and another individual in the organization. Our 3 C’s approach to Achieving Agreement is based on self mediation and can be used to manage both team and individual conflict. We will give you a simple three step approach –and when used consistently – will do two things: 1. Minimize conflict on your team and 2. Give your team an agreed upon process for managing conflict (creating a point of agreement right off the bat!).
Key Learnings
- Understand your conflict style and be introduced to other styles and approaches to conflict management.
- The benefits of each style, and when to use one style over another.
- Mediation: How to resolve conflict between you and another individual, two people and within an entire team.
- The skills required to effectively manage conflict using the 3C’s approach to conflict management:
- Climatize – Learn how to create a warm climate through: Seeking first to understand * Perception checking * Attitude * Awareness * Detachment
- Clarify – Learn how to clarify the situation by: Using assertive communication * Effective use of questions in a conflict situation * Curiosity
- Collaborate – Learn how to collaborate to identify the best option/resolution for both parties by using: Possiblity thinking * Nominal Group Technique for creating options and option analysis * Understanding the criteria for selecting the best option * Sealing the agreement
Who Should Attend
Supervisors and Managers who want to decrease the amount of conflict on their team. Anyone wanting to understand how to minimize conflict before it requires resolution. Supervisors interested in discovering their preferred conflict style. Anyone looking for a conflict management process their entire team can take ownership of.
